Refund Policy

Last updated: October 17, 2026

We want you to be happy with GoInvoicePrint. This page explains how cancellations and refunds work for our paid plans (Essentials, Plus and Premium). Creating, downloading and printing invoices is free and does not need a payment.

1. Who processes payments

Payments for paid plans are handled by our online reseller Paddle.com, which is the Merchant of Record for these orders. Paddle provides all customer service for payment questions and handles refunds on our behalf. Your bank statement will show a charge from Paddle. Paddle’s Buyer Terms also apply to your purchase.

2. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of your first payment for a plan. This applies to both monthly and annual plans. We do not ask for a reason, although your feedback helps us improve.

3. Renewals

Plans renew automatically at the end of each billing period (every month or every year) until you cancel. If a renewal payment was taken by mistake and you have not used the paid features since the renewal date, contact us within 14 days of the renewal and we will refund it.

4. How to cancel

You can cancel at any time from your Dashboard by pressing Manage subscription, or by writing to us. After you cancel, your plan stays active until the end of the period you have already paid for, and then your account moves to the Free plan. Your saved invoices and clients are kept.

5. How to ask for a refund

Send us a message from the help chat or the Contact page, or email goinvoiceprint@gmail.com, using the email address of your account. You can also reply to the receipt email you received from Paddle. Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

6. When refunds are not given

We may refuse a refund where there is clear evidence of fraud, abuse of the refund policy, or a breach of our Terms of Service Refund Policy. Partial refunds for the unused part of a billing period are not given after the 14-day window, but you keep access until the period ends.

7. Changes to prices or this policy

If we change prices, we will tell you before your next renewal. Changes to this policy do not affect purchases made before the change.

8. Contact

Questions about this policy? Contact us and we will be glad to help.